Return & Refund Policy

SATSIFACTION GUARANTEE

We have a 30-day satisfaction guarantee, which means you have 30 days after receiving your item to request a refund at hello@drinkvelvethammer.com.

Here's how it works:

  • This guarantee applies to first-time purchases only.
  • You must contact us within 30 days of your delivery date.
  • We may offer alternative flavors or store credit as a resolution.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

If a refund is issued, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@drinkvelvethammer.com.

SUBSCRIPTION ORDERS

Ordering a subscription means you're committing to regular deliveries. We send multiple email notifications before each subscription order is created, giving you plenty of time to skip, modify, or cancel. Forgetting to cancel is not a valid reason for a refund.

If you need to manage or cancel your subscription, you can do so at any time by logging in to your account at drinkvelvethammer.com. 

QUALITY CONCERNS

If you receive a product with a quality issue, please contact us immediately at hello@drinkvelvethammer.com with:

  • Your order number
  • The LOT number (found on the back of box)
  • Photos of the product and packaging (if applicable)
  • A detailed description of the issue

We take quality seriously and will make it right!

INGREDIENT & SENSITIVE ALLERGIES

Please research our ingredients before purchasing. All ingredient information is available on our product pages. If you have any allergies or sensitivities, it's your responsibility to review this information before making a purchase.

That said, if you purchased in good faith and experienced an unexpected reaction, please get in touch with us at hello@drinkvelvethammer.com, and we'll work with you to make it right.

QUESTIONS

Reach out to hello@drinkvelvethammer.com